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FAQ's

Frequently Asked Questions

Proofing Process

We are a very small family company and to keep our prices keen, we are happy to include two rounds of proof revisions following your initial proof.  This is almost always enough time to refine you design.

Also to help you with design choices, we try to show good photos so that you will see what the product looks like in principle.  Added to these, we also include a visual list of the font choices.

We to impose design limits with our products to insure we that we can pay our bills and wages.

FINAL PROOF APPROVAL

This is the most important part of the process.  We always send over a pre-production proof for you to approve.  PLEASE take the time to check this carefully as once you have given final proof approval (via email) you will be responsible for the design and any errors/omissions.  We are human and copy errors do sometimes occur.  This is why we allow you the last say / last check with the final proof approval. We urge you to check, check, and check again (and then ask someone else to check it too)!!!

How thick is your wood ?

Our standard wood for wedding invitations and tags is 1.5mm thick birch plywood. Our wooden veneers are very thin. For invitations etc. we use birch ply in the centre. This gives stability and strength, these items are usually between 2mm to 3mm in thickness. We also use Alderwood in 2.5mm, 3mm and 6mm thicknesses. The wood for our postcards and wine box lids is 4mm thick birch plywood. Our keyfobs are made from 6mm thick, solid cherry, maple and oak woods. We also used veneered mdfs which are around 3mm.

Are your wooden invitations robust?

Birch plywood is surprisingly robust. It has a high degree of both strength and flexibility. Also our wooden veneer stationery is tough as they are constructed in-house using special adhesion methods that give strength and flexibility to this most delicate of wood types.

Is Plywood Environmentally Friendly?

The wood that is used to make plywood comes from sustainable forests. In addition many plywood manufacturers replant more trees than they actually use in the manufacture of plywood. We also actively seek from our suppliers evidence of commitment to continuous improvement in environmental performance, information on the source of wood products and evidence of good forest management practice. Currently all plywood supplied is FSC certified.

Other Woods - We will only source materials from suppliers who are operating within the laws of their own country. With the growing public awareness of the environment and environmental issues, and with many customers specifically requesting certified timber, we stock woods originating from sustainable and correctly managed forests, and in particular FSC certified products. (FSC products have their forest of origin independently inspected and evaluated according to environmental, social and economic criteria agreed by the Forest Stewardship Council AC.)

Another wood we use is alderwood, This is an American hardwood and is classed as “an abundant, sustainable and legal resource under the United States rule of law.” Virtually every portion of the alder log is used during the lumber manufacturing process. While the lumber is manufactured into furniture or cabinetry, the tree bark becomes mulch and the sawdust is fuel for the mill. Furthermore, it takes less energy to manufacture lumber than it does to manufacture steel, concrete, aluminum, glass, or plastic. Alder trees grow quickly and die relatively young – at approximately 60 years. If a tree dies in the forest it begins to release the carbon it had previously sequestered. By harvesting this prolific tree and manufacturing it into furniture, cabinetry and millwork, carbon remains sequestered for the life of the finished product. It is estimated that each year more than 175 million tons of carbon are stored in wood products.

Why is thinner plywood more expensive?

The thinner the plywood the more expensive it becomes. Therefore if you required 0.8mm thick birch plywood the price increases by 30%.

What is your turnaround?

It all depends on how busy we are when you place your order. For invitations, the proofing and production times are usually around 2 to 5 weeks. Sometimes longer if we are very busy.

Can I rush through an order?

If we are not too busy we will always try to help out with quick turnarounds. However for complete peace of mind you can ensure priority for an additional 10% to 25% of the order value.

Will you send me a sample of one of your products?

We are happy to send a generic sample of our wooden and acrylic tags and invitations. These are usually cost £5 for each sample (the Cube and the Wedding Wheel are £10.00 each). Apologies for charging for samples however we receive so many requests of this nature we have to charge this amount to cover production and delivery costs. Sorry, but we cannot engrave single, bespoke samples.

Will you engrave our design and, if so, how should our artwork be supplied?

Yes we can. Please see the below artwork specification.

When supplying artwork please note that vector artwork is preferred, saved as an Adobe Illustrator AI, EPS or Corel Draw file. If saved as a Photoshop PSD, we require the file to be saved at 300dpi at 100% print size. Please ensure that all fonts are outlined or supplied (PC format true type or post script).

Can you offer a bespoke design service?

Yes we can, our graphic design rates are very reasonable. Please contact us for more details.

I have not received my proof, can you advise?

If you didn't receive your proof, the most common reason is that your SPAM filter has blocked or placed the email into your Junk Mail or Trash. This is happens a lot with AOL users. Please check you Junk folders and if it is not there please contact us for an update.

Can we modify your designs?

As you can appreciate, in an effort to keep our designs affordable, all of our designs are priced “as-is”.  That being said we would be happy to modify designs for you and we work with clients all the time to tailor an invitation suite to their specific needs. Additional design fees may apply

Can you print as well as engrave the wooden invitations?

Yes we can now offer full colour print (INCLUDING WHITE) onto both the wooden and acrylic invitations.  We can also print onto pencils.   The only items we cannot offer print is to non flat items such as driftwood.  Please feel free to contact us via email or phone (01386 849217) if you have any queries on this.

 


 

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